Shipping and Return Policy

At Lightcri.com, we aim to ensure a smooth and transparent shopping experience for our customers. Please review our detailed shipping and return policies to ensure that you are fully informed before making a purchase.

1. Shipping Policy

1.1 Shipping Destinations:
We ship to most European countries. Please refer to the list of supported countries at checkout to confirm availability for your location. If your country is not listed, feel free to contact us at [email protected] for assistance.

1.2 Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of the package. These costs will be clearly displayed during the checkout process. Please note that shipping charges are non-refundable unless the product is being returned due to an error on our part (see 4.2. for more details).

1.3 Estimated Delivery Time:
Orders are typically processed within 2-3 weeks. Delivery times vary depending on the destination country and the selected shipping method.

Please note that the delivery times we provide are estimates, not guarantees. We do our best, but sometimes delays happen due to shipping companies. During peak seasons (e.g., holidays), shipping may be delayed slightly due to high demand.

1.4 Order and Shipping Confirmation:

After you place an order, you'll get an email confirmation with a list of what you ordered. Once we ship it, we’ll send another email with a tracking link. It might take 24 hours for the tracking information to update
 

1.5 Customs, Duties, and Taxes:
Please be aware that the prices listed on Lightcri.com do not include VAT, customs duties, or any other taxes imposed by the destination country. These additional costs are the responsibility of the buyer. We recommend checking with your local customs office for further details on these charges.

2. Return Policy

2.1 Eligibility for Returns:
You may return products within 14 days of receiving your order, provided the items are unused, in their original packaging, and in resalable condition. If the product has been assembled or used in any way, we cannot accept the return. To initiate a return, please contact our customer service at [email protected] with your order number and reason for return.

2.2 Defective or Damaged Items:
If you receive a defective or damaged product, please contact us immediately at [email protected] with photos and a detailed description of the issue. We will arrange a replacement or refund for the defective items at no additional cost to you. The return shipping cost for defective or incorrect items will be covered by Lightcri.com.

2.3 Change of Mind Returns:
For change-of-mind returns, the customer is responsible for return shipping costs. Please ensure that the items are properly packaged to avoid damage during transit. Before sending the product back to us, you will have to contact our customer relations [email protected] , to get a return barcode. After that, you can easily send the product back to us.

3. Return Shipping Costs

3.1 Customer Responsibility:
For returns that are not due to product defects or delivery errors, the customer will bear the return shipping costs. This includes any duties or taxes incurred during the return shipping process.

3.2 Prepaid Return Labels (for Defective Items):
In the event of a defective product or a shipping error on our part, we will provide a prepaid return label. Please use this label to ship the item back to us within 7 days of receiving it.

4. Refund Policy

4.1 Processing of Refunds:
Refunds will be processed within 7-10 business days of receiving and inspecting the returned products. Once the return is approved, the refund will be issued to the original payment method. Please note that your financial institution may take additional time to process the refund.

4.2 Non-Refundable Shipping Costs:
The original shipping charges are non-refundable unless the return is due to a defect or mistake on our part.

4.3 Partial Refunds:
In cases where items are returned damaged or used (and not covered under warranty or defect), a partial refund may be issued based on the product’s condition.

4.4 Refunds for Promotional Items:
Any promotional items or gifts included in the purchase must also be returned if the associated products are returned. If these items are not returned, their value will be deducted from the refund amount.

5. Important Notes for International Returns (Specific to Germany and Other EU Countries)

5.1 Return Rights for EU Customers (including Germany):
Customers located in the EU have the right to return their products within 14 days of receiving the order, as per the EU Consumer Rights Directive. To exercise this right, you must inform us of your decision to cancel in writing (e.g., via email) before the 14-day period ends. Once we receive your cancellation request, you will have another 14 days to return the product.

5.2 International Return Shipping:
For international returns, customers are responsible for the cost of return shipping unless the product is defective or incorrectly delivered. Customs duties, import taxes, and any additional shipping costs incurred during the return process will not be covered by Lightcri.com.

5.3 Refunds for International Orders:
Refunds for international returns will be processed in the same currency and payment method used during purchase. The refund amount will be based on the original price paid, excluding any shipping, customs, or VAT charges unless due to an error on our part.